Refund Policy

Tripjive Digital Products Refund Policy

1. 30-Day Money-Back Guarantee
   • We offer a 30-day money-back guarantee for all Planner bundle and eBook bundle purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date.
   • Refunds will only be issued to the original payment method used during checkout.
2. Conditions for Refunds
   • Refund requests must be submitted within 30-days of purchase via email to [email protected], along with proof of purchase (e.g., email used for original purchase, order confirmation or receipt).
   • Refunds are granted for dissatisfaction with content quality or usability, provided the Planner bundle and eBook bundles has not been redistributed.
3. Exclusions
   • Refunds are not available if the Planner bundle and eBook bundles has been significantly downloaded and accessed multiple times, indicating use beyond personal use.
   • Refunds will not be processed for lost or accidentally deleted files, as customers can request purchased files by emailing [email protected]
4. Refund Processing
   • Approved refunds will be processed within 5-7 business days after receipt of the request and approval, and can take up to 10 business days to process by the banks (usually doesn’t take this long though…)
5. Customer Support
   • For any issues, including difficulties accessing your Planner bundle and eBook bundles or questions about our refund policy, please reach out to us at [email protected]. Our team is here to assist you and ensure a smooth resolution.
6. Questions about ZIP files
   • If you are having trouble downloading or opening the bundle ZIP-files, please see our ZIP-file support page before contacting us via email to [email protected]

ExoPass AI Refund Policy:

No Refunds for ExoPass AI Compliance Checks
All ExoPass AI compliance checks and reports are final and non-refundable.

By purchasing an ExoPass AI compliance check, you acknowledge that:

• The service provides real-time AI-powered compliance verification based on the latest available data from government, airline, and regulatory sources.
• Once a compliance report is generated, the service is considered fully delivered and non-refundable.
• No refunds, cancellations, or chargebacks will be processed, regardless of whether you choose to use the report.

No Liability Disclaimer

ExoPass AI is an automated compliance tool that aggregates publicly available travel, visa, and health data from government, embassy, airline, and official regulatory sources.

While we strive for accuracy:

• ExoPass AI does not guarantee 100% accuracy or legal validity of the information provided.
• We are not responsible for airline, immigration, or border authority decisions regarding your travel.
• Users are responsible for verifying compliance with their destination’s immigration policies and regulations.

By using ExoPass AI, you agree to waive all claims against TripJive and ExoPass AI for any travel disruptions, denied boarding, visa rejections, or financial losses resulting from reliance on the compliance check.

Contact for Support (Not Refunds)

If you have technical issues accessing your compliance check report, please contact [email protected] for assistance. However, support inquiries do not qualify for refunds.

We value your trust in TripJive and are committed to providing exceptional resources to enhance your travel planning experience.